Terms and conditions
These terms and conditions apply to any use of and all transactions by any customers on this website. Please take time to read these carefully and it may be useful for you to print these of for future reference. By making any payment with Penelope Primrose you accept and agree to be bound by the terms and conditions of this website. If you would like furthere information or want to clarify any of the details, please do not hesitate to contact us through the contact us page on this website.
We charge £3.95 for every order regardless of quantity or size.
You are entitled to a full refund within 14 days of receipt. If the product is not suitable send us a message, but please ensure all items remain unused and intact.
All orders are wrapped and packed with reasonable care to ensure your order arrives in perfect condition however, in the unlikely event that your order arrives damaged or faulty you must contact us immediately. Once a return has been agreed we would expect the products to be returned in any original packaging.
The cost of returning any unwanted product for an exchange or a refund will be at your charge with the exception of damaged or faulty goods.
A refund will not include the original postage paid unless the item was damaged or faulty.
Please allow up to 6 working days for your order to arrive although we aim to get your parcel to you within 3-4 days. If you would like your order sooner then please do not hesitate to contact us and we will do our very best to arrange next day delivery.
Please note most of our products are sent through our courier and these parcels will need to be signed for. We take no responsibility for goods that were signed for and not received by the person who placed the order with Penelope Primrose.
We try to give all of our products the best description possible but if you come across a particular product and would like further information then do not hesitate to contact us.
We have to store your submitted personal details for the purpose of delivery and payment, we do not trade, give or sell these details to any third party and respect your privacy. We do not store your credit card information.